Credit where it's due - thank you Billingham

Discussion in 'Open Gear Talk' started by Lightmancer, Oct 13, 2013.

  1. Lightmancer

    Lightmancer Super Moderator Subscribing Member

    Aug 13, 2011
    Sunny Frimley
    Bill Palmer
    A little story of decent customer service - rare in this day and age...

    Other than being a happy user of their bags for years, I have no other affiliation with Billingham. I recently bought a couple of their new design SP-40 shoulder pads, one to go on my Hadley Pro, and the other on my "briefcase", an ONA Brixton (the original shoulder pad for that is a chiropractor's dream...).

    Imagine my disappointment when one of the metal poppers came apart. There was nothing I can do - glue would not hold it. I sent an email to Billingham CS and was told to return it to them.

    Monday - Posted
    Tuesday - confirmed receipt
    Wednesday - returned with new hardware and a really rather nice leather card wallet for my trouble.

    So - thank you Billingham. :smile:
    • Like Like x 7
  2. Duane Pandorf

    Duane Pandorf All-Pro

    Apr 25, 2011
    Western NC
    Love my Billingham!

    I too am enjoying my Billingham bag. Had my Leica gear in my Hadley Pro this weekend on a boy scout camping trip.

    • Like Like x 3
  3. drd1135

    drd1135 Hall of Famer Subscribing Member

    Jul 13, 2011
    Lexington, Virginia
    That's how a smart company the sells premium products should do business. The result is a more loyal customer and some free and highly targeted advertisement.
    • Like Like x 1
  4. orange36

    orange36 New Member

    Oct 21, 2013
    Such claver work and reposting. Keep up the great works guys i've added you guys to my blog roll. This is a great .
  5. Luke

    Luke Super Moderator Subscribing Member

    Nov 11, 2011
    Milwaukee, WI USA
    post #4 here looks like a failed spam