Anyone who knows me will attest to the fact that I am a person who has a very caustic view of government intrusion into private matters. But, I am somewhat behind the recent effort, or at least the examination, by U.S. government in the area of "net neutrality." My hope is that the threat of government scrutiny/action will prompt the web giants toward greater neutrality in web search results; possibly allowing users more control over search results.
I see the web as a surrogate for roads/highways. If the road or highway is always constructed in such a manner that you are directed to one or two particular places, e.g, Amazon, #&@ Photo, etc., you will likely go to one of those places to do your shopping. Not to mention the fact that those few retailers have control over virtually all the billboards that exist along the highway. It has happened in the past: many good small businesses have gone out of existence because a new major highway went around town, rather than through it. However, some of those businesses accepted the fact of the new highway, examined its influence, adjusted, and continued to thrive.
If I am looking for a specific item and I go to the web- as I frequently do
- Amazon is generally the first place listed in the search results; sometimes it is the only legitimate or familiar place listed in the first page or two of search results. Of course I am going to consider using Amazon. In my experience I have the choice of buying from Amazon, with the assurance that the item is available and will be delivered, or jumping in my car, fighting traffic, burning gas, and going to the local camera shop, only to discover the item is not available. The main problem is that my local camera store, not the one referenced later in this post, does not prioritize their web page and it frequently does not represent what they have on hand. I love talking to their staff.....But their web page is pretty much worthless.
The problem for local shops is twofold: 1) the web is not neutral; local retailers are not only fighting the big web retailers, they are also hampered by the fact the roads, i.e. web search giants, are all toll roads that do not lead to their stores, and 2) in many cases the local retailers are not able or willing to use the web to their greatest advantage.
Suppose the web was not so tightly controlled by others who have an absolute financial stake in directing- essentially forcing- me to direct my attention toward specific retailers- and away from other retailers..... Suppose I could direct my web search to list results per my preference, i.e. geographic location of product source.......Suppose my local camera store made the effort to keep their web page current..... In such an environment, the local retailers- if they chose to make the effort- could inform me they have the product for my immediate examination and purchase....In effect, they could bring to my attention an opportunity to scratch my itch even faster than the prominent web retailers. Of course I would jump in my car and visit the local retailer. But, for now, the web/new highway exists as it is; for now, local retailers will have to adjust.
Supine indolence reigns supreme in the human condition: give people a chance to sit on their butts, and the majority will. They will stay on the highway and hit the drive-through, rather than pull into town and get a good meal....Especially if they are not even aware that an alternative exists. The fact is, the good meal is better, and some customers- generally better informed, and thus better customers- will appreciate its advantages, and make the effort to get it......If the business owner makes the effort to get the sign on the highway.
A local camera store in Indianapolis serves as an example, and does offer some glimmer of hope to small local retailers. I have shopped at this camera store for the last ten years. In the beginning, there was no outward sign that this store was any different from any other threatened local retailer. It was just a another small operation with a main shop downtown, and a second location north of Indianapolis. Something, I do not know what or how, has happened in the past few years; this camera store is starting to show up on web pages and internet searches. Recently they opened a new location in Indianapolis; surprisingly, it is not a step down, but rather, two or three steps up from the old place. I cannot imagine that this camera store's retail environment (Indianapolis) offers any advantages that do not exist in other mid-size cities.