Lightmancer
Legend
- Location
- Sunny Frimley
- Name
- Bill Palmer
This is a genuine transcript of a chat session I endured earlier today, with BT who provide me with my broadband connection. I have only changed the name of the agent - we shall call him "Fred".
All I wanted to do was to stop BT nagging me to set Parental Controls. Since the youngest in the house is 50 this year, this is not exactly a big requirement for us, and I am tired of getting nag screens half a dozen times a day at the moment, so...
Fred : Hello. I'm Fred . Thanks for that information, I'll check it and get back to you in a moment.
Bill Palmer: I haven't given you any information yet...
Fred : I understand, let me check
Bill Palmer: Check WHAT? I have yet to tell you what my problem is!
Fred : May I have your alternate contact number please
Bill Palmer: No.
Bill Palmer: That is irrelevant
Bill Palmer: Can we focus on my problem please
Fred : I apologize, please allow me few moments
Bill Palmer: Please stop reading your script, and focus on your customer...
Fred : I am running an application
Bill Palmer: That's nice for you. CAN WE FOCUS ON MY PROBLEM PLEASE?
Fred : I am working on it, please be patient
Bill Palmer: YOU DO NOT KNOW WHAT MY PROBLEM IS!!!!
Bill Palmer: WILL YOU **LISTEN**!!
Fred : yes, please let me know
Bill Palmer: Right.
Bill Palmer: Stop "running applications" and stop "checking" and Please. Just. Listen.
...and so on...
AAAAAAAAAAARRRRRRRRRGGGGGGHHHHHHHHHHH...
All I wanted to do was to stop BT nagging me to set Parental Controls. Since the youngest in the house is 50 this year, this is not exactly a big requirement for us, and I am tired of getting nag screens half a dozen times a day at the moment, so...
Fred : Hello. I'm Fred . Thanks for that information, I'll check it and get back to you in a moment.
Bill Palmer: I haven't given you any information yet...
Fred : I understand, let me check
Bill Palmer: Check WHAT? I have yet to tell you what my problem is!
Fred : May I have your alternate contact number please
Bill Palmer: No.
Bill Palmer: That is irrelevant
Bill Palmer: Can we focus on my problem please
Fred : I apologize, please allow me few moments
Bill Palmer: Please stop reading your script, and focus on your customer...
Fred : I am running an application
Bill Palmer: That's nice for you. CAN WE FOCUS ON MY PROBLEM PLEASE?
Fred : I am working on it, please be patient
Bill Palmer: YOU DO NOT KNOW WHAT MY PROBLEM IS!!!!
Bill Palmer: WILL YOU **LISTEN**!!
Fred : yes, please let me know
Bill Palmer: Right.
Bill Palmer: Stop "running applications" and stop "checking" and Please. Just. Listen.
...and so on...
AAAAAAAAAAARRRRRRRRRGGGGGGHHHHHHHHHHH...