Bags Credit where it's due - thank you Billingham

Lightmancer

Legend
Location
Sunny Frimley
Name
Bill Palmer
A little story of decent customer service - rare in this day and age...

Other than being a happy user of their bags for years, I have no other affiliation with Billingham. I recently bought a couple of their new design SP-40 shoulder pads, one to go on my Hadley Pro, and the other on my "briefcase", an ONA Brixton (the original shoulder pad for that is a chiropractor's dream...).

Imagine my disappointment when one of the metal poppers came apart. There was nothing I can do - glue would not hold it. I sent an email to Billingham CS and was told to return it to them.

Monday - Posted
Tuesday - confirmed receipt
Wednesday - returned with new hardware and a really rather nice leather card wallet for my trouble.

So - thank you Billingham. :)
 
Love my Billingham!

I too am enjoying my Billingham bag. Had my Leica gear in my Hadley Pro this weekend on a boy scout camping trip.

hadleypro.jpg
 
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